Returns & Exchanges

To ensure the safety and well-being of infants, we take great care in selecting materials and testing the safety of our products. As we deal exclusively with infant products, we understand the importance of maintaining the quality and hygiene of our merchandise.

For this reason, we do not resell any products that have been returned to us, as we cannot guarantee the product's condition or exposure to potential contaminants, allergens, or other harmful substances. This policy is in place to protect the health and safety of all infants.

If you need to return an item, please note the following requirements:

1. The returned items must be unworn and with the original labels.
2. The return must be sent to our warehouse within 14 days of receipt of the item.
3. The return must include the original packing slip.

Once we receive the returned item and verify that it meets the above conditions, we will issue a store credit for the full amount of the order. This credit will be sent to the email address used for the purchase. Please allow 5-7 business days for the credit to be processed.

To return an item, please ship it to the following address:

Once a shipment has been forwarded back to Thornberry you will need to email our support team at support@thornberrykids.com with your order # and the tracking number of your returned shipment. Once received, you will be sent an email with a code for your store credit amount.

Original shipping and handling charges will not be refunded. You are responsible for any additional shipping charges while using your store credit.