Help

How To Get In Contact

If you need any assistance or have any questions about our products or services, please don't hesitate to contact us at support@thornberrykids.com. Our friendly and knowledgeable customer service team is available to help you with any inquiries you may have.

Please note that we strive to provide the best possible customer service, and we aim to respond to all queries within 24-48 hours. However, during peak times, it may take us a little longer to get back to you. We appreciate your patience and understanding in such situations.

If you prefer to contact us through other means, Our 'contact' section on the website is a convenient way to reach out to us. You can fill out the form provided on the page with your name, email address, and your message or query. Once you hit the submit button, our customer support team will receive your message and respond as soon as possible.

 

Frequently Asked Questions:

Q: What are your shipping options?

A: We offer several shipping options for domestic and international orders. Please refer to our Shipping & Returns page for more information.

Q: How do I track my order?

A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your package on our website or on the carrier's website.

Q: What is your return policy?

Q: How do I care for my Thornberry Kids products?

A: We recommend following the care instructions on the product label. In general, we recommend washing our products in cold water and tumble drying on low heat. Avoid using bleach or fabric softeners, as these can damage the fabric.

If you have any other questions or concerns, please do not hesitate to reach out to us at support@thornberrykids.com. We are always here to help!